kenna

Kenna Terms of Use

Version 2026-10-17. Applies to the Kenna app (Android and iPhone) and getkenna.app.

1. About these terms

These terms are an agreement between you and E & C Ventures Pty Ltd (ABN 64 676 511 201), 128–130 Mount Street, Heidelberg VIC 3084, Australia ("we", "us"), the provider of Kenna. By creating an account or using Kenna, you agree to these terms and acknowledge our Privacy Policy.

If you downloaded Kenna from Google Play or the Apple App Store, that store's terms also apply to your download and any purchase. If you downloaded Kenna from the Apple App Store, Apple's standard Licensed Application End User License Agreement also applies.

2. What Kenna is, and what it is not

Kenna is a self-management and tracking tool for people living with POTS, chronic fatigue, long COVID and other conditions where energy runs out and symptoms flare. It helps you record how you are, label your flares, notice patterns and plan your activity.

Kenna is not medical advice and does not replace your health professionals. It is not intended to diagnose, treat, cure or prevent any condition. Its daily suggestions are general information generated automatically from your own answers. They can be wrong or incomplete, especially in your first days of using Kenna, when it has very little information about what is usual for you.

Always talk to your doctor or another qualified health professional before changing your treatment, medication, exercise or activity, and about any symptom that worries you.

In an emergency, call your local emergency number (000 in Australia). Do not use Kenna to seek or wait for help.

3. Who can use Kenna

  • You must be 16 or older.
  • Each account is for one person. Keep your password private, and tell us straight away if you think someone else has used your account.
  • Please give accurate information. Kenna's suggestions depend on the answers you give it.

4. Your information

Your check-ins, flares and other entries belong to you. You give us permission to store and process them only so that we can provide Kenna to you, as described in our Privacy Policy. You can export or delete your information at any time in Settings.

If you share a clinician report or export with someone else, how they use it is up to them and their own obligations.

5. Price, free period and Kenna Plus

  • Until 31 December 2026, every Kenna feature is free.
  • From 1 January 2027, some features will be part of an optional paid subscription, Kenna Plus. We will tell you before the free period ends. Nothing is charged unless you choose to subscribe.
  • Standard Kenna Plus prices in Australia: AUD $8.99 a month or $59.99 a year. A concession price of AUD $34.99 a year is available with a current pension, health care or student concession card; we may ask for evidence.
  • Foundation members: if you created your Kenna account before 31 December 2026, you can subscribe to Kenna Plus for AUD $5.99 a month instead of $8.99, for as long as you stay continuously subscribed. If you cancel and later subscribe again, the standard price applies.
  • Subscriptions are bought, renewed and cancelled through Google Play or the Apple App Store, at the price shown there. They renew automatically until you cancel in your store account. Refunds are handled under the store's policy and your consumer rights (section 9).
  • We may change subscription prices for future billing periods with at least 30 days' notice. A price change will not affect a Foundation member's price while they stay continuously subscribed.

6. Using Kenna properly

You agree not to:

  • use Kenna for anyone else's health information without their permission;
  • try to access other people's accounts or data, or our systems, without permission;
  • interfere with Kenna's security or operation, or overload it;
  • copy, reverse-engineer or resell Kenna, except as the law allows; or
  • use Kenna for anything unlawful.

7. Our intellectual property

We own Kenna, including its software, design, text and the name and logo. We give you a personal, non-transferable licence to use the app on devices you own or control, for your own use, while you follow these terms.

8. Changes and availability

  • We are always improving Kenna, so features may change. If we remove a feature you pay for, we will tell you in advance.
  • We aim to keep Kenna available, but we cannot promise it will always work without interruption or errors.
  • We may update these terms. We will tell you about important changes in the app or by email before they take effect, and ask you to agree to them. If you do not agree, you can export your information and delete your account.

9. Your consumer rights and our responsibility

Nothing in these terms excludes, restricts or changes rights you have under the Australian Consumer Law or other consumer law that cannot be excluded.

Subject to those rights:

  • Kenna is provided for general information and self-management. We are not responsible for decisions you make about your health or activity based on Kenna's suggestions without professional advice;
  • we are not liable for indirect or consequential loss; and
  • where the law allows us to limit our liability for a failure to meet a consumer guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again, or, for a paid subscription, refunding what you paid in the 12 months before the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

10. Ending your use

  • You can stop using Kenna at any time and delete your account in Settings. Deleting your account does not cancel a store subscription; cancel that in your Google Play or App Store account.
  • We may suspend or close an account that seriously or repeatedly breaks these terms, or if the law requires it. Where reasonable, we will tell you first and give you a chance to export your information.
  • If we ever close Kenna, we will give you at least 60 days' notice and a way to export your information.

11. Governing law

These terms are governed by the law of Victoria, Australia, and the courts of Victoria have jurisdiction.

12. Contact us

Email hello@getkenna.app. We aim to reply within 5 business days.